Power up your customer support with
Extend the capabilities of your CRM with Inventive and help your support team provide hassle-free customer service. CRM software refers to the technology used by businesses to store and manage their customer data, allowing them to have contextual interactions with every customer. Most CRM tools today are primarily designed to cater to the needs of a sales team with features such as lead management, sales forecasting, and customer opportunity management.
However, some features of a CRM such as contact management, transaction history, tasks, and reminders can also be used to provide basic customer service. Provide contextual customer support and engage with your customers across email, chat, phone, and social.
Inventive does not require a complicated or time-consuming onboarding process. You can sign up, get your team on board and start supporting customers in no time.
Build a vast knowledge base with help guides, how-tos, and FAQs on Inventive to help your customers find answers to questions on their own.
Make the most out of your account by integrating with apps such as Inventive CRM, Sugar CRM, Slack, and more from the Inventive marketplace.
Provide contextual customer support and engage with your customers across email, chat, phone, and social.
Customize and build reports to track metrics that matter the most to you and your team, without requiring a data scientist or a developer.
Lets you host data in centers across the globe and offers IP whitelisting, custom email servers
Engage customers in peer-to-peer discussions, Q&A, and groups.
Activate peer-to-peer support and deflect support tickets.
Delight your customers with customer success resources and drive advocacy.
Retain more customers by driving production with feature updates.
I have been using Support CRM, and I can confidently say that it has changed the way we manage our relationships with customers. We have been able to manage all customer interactions and streamline our sales process since we started using.
To gain valuable insights into our sales performance, we are able to easily track our leads, monitor deals, and create individualized reports. Thanks to inventive and all team.
I have found the platform's customization and adaptability to be extremely useful. The ability to tailor the interface to the specific needs of our company has permitted us to smooth out our cycles and save time.
I am able to manage my sales prospects and contacts in a way that allows me to be effective in the field in a sales rep capacity while not chained to a desk using a full desktop browser version of the site.
It has a lot of comprehensive features that is required for customer relationships.
CRM makes it easy to see all of the things you need in one place. You can see almost everything and export only the data you need. Once trained, it's easy to use.
Inventive provides a clear line of communication between parties and sets up a solid reporting structure to give details and analytics from all sides of our company's operations.
CRM is a powerful tool that has helped us manage our sales activities better. It can track what we've achieved, help us manage customer accounts, and tell us what to expect in the future.
Customizable dashboards by user role are one of my favorites, I also love the ability to create subscribed reports that go out to stakeholders on a cadence.
I liked being able to see existing information on my clients and accounts and details without having to reach out to my colleagues on other teams and wait for a response. Saved me and my teams money and effort in verbally sharing or physically storing this information.
It is a good tool to aggregate sales and work request data. The ability to combine reporting to find both prospective and actual projects for a client is very good. The ability to target specific work request types, projects, or clients is dynamic and useful.
CRM is incredible, I have used it in all my dashboard and a lot of my clients use it as well, I believe it works for many many things in terms of clients and communication.